To book your staff on a training course you can complete this online form.  We will then confirm your booking within 5 working days.    All courses can be tailor-made to suit your individual or business needs and can be run on an in-house basis.  Please note that EET members will receive a discounted rate.  For more information on customising these programmes please call Jenny Sheppard on 01284 727493 or email jsheppard@eet.org.uk

Business Details
Name of Business   Address 1   Address 2   Address 3   Address 4		Postcode   Contact Name   Contact Title   Telephone   Email

Courses in the 2008/2009 Autumn/Winter Programme Please select which courses you are interested in from the list below.  You will then be shown the course dates and locations available.
Welcome Host Our world famous introduction to the essentials of great customer service will help you boost business. Welcome Host will help you create a positive impression and deal effectively with difficult situations so that your business achieves more repeat custom and word of mouth recommendation. EET Price £80.00 per person     To see course dates tick here   Welcome Host Plus The ideal next step after Welcome Host, this seminar will give you an insight into how to deal with especially challenging situations, how to build a winning team and how to aim for truly world-class customer service. EET Price £85.00 per person     To see course dates tick here   Lead, Motivate & Succeed This one-day course has been developed in response to widespread demand. It aims to help supervisors and managers to lead, develop and motivate their staff so that the whole team delivers world-class customer service. EET Price £90.00 per person To see course dates tick here		Welcome All An insight into how to meet the expectations of people with disabilities or special needs. Welcome All gives you practical advice on how to improve accessibility and communicate effectively, as well as explaining key aspects of the Disability Discrimination Act. EET Price £85.00 per person     To see course dates tick here   Dealing with Difficult Situations & People Why are some customers and colleagues more difficult to work with? Understand the sources of conflict, identify ways of dealing with anger and discover tips and techniques for dealing with difficult behaviour. EET price £98.00 per person     To see course dates tick here   Successful Bed & Breakfast Whether you are new to B&B or have been operating for years, this workshop provides the opportunity to check your business against customer expectations, legal compliances, the ‘pink booklet’, as well as the processing of customers. Learn more about insurance, cancellations, budgeting and much more. EET price £98.00 per person     To see course dates tick here

The available course dates for Welcome Host are shown below.  Please tick any courses that you would like to book. 18th March 2009 - Quality Hotel St Albans 24th March 2009 - Novotel Ipswich   The available course dates for Welcome Host Plus are shown below.  Please tick any courses that you would like to book. 30th September 2008 - Beechwood Hotel, North Walsham 27th February 2009 - Woodlands Manor Hotel, Clapham, Bedfordshire 2nd March 2009 - County Hotel, Chelmsford   The available course dates for Lead, Motivate and Succeed are shown below.  Please tick any courses that you would like to book. 9th October 2008 - Imperial Hotel, Great Yarmouth 28th January 2009 - Ramada Hotel, Colchester

The available course dates for Welcome All are shown below.  Please tick any courses that you would like to book. 12th November 2008 - Thorpeness Hotel & Golf Club, Aldeburgh 5th February 2009 - Royal Cambridge Hotel, Cambridge 10th February 2009 - Park Hotel Diss   The available course dates for Dealing with Difficult Situations are shown below.  Please tick any courses that you would like to book. 31st March 2009 - The Bell Inn, Stilton   The available course dates for Successful Bed & Breakfast are shown below.  Please tick any courses that you would like to book. 5th February 2009 - Beechwood Hotel North Walsham

Please enter the names of the delegates who will be attending  Welcome Host 18th March 2009 at the Quality Hotel in St Albans   Delegate 1     Delegate 2     Delegate 3     Delegate 4     Please enter the names of the delegates who will be attending  Welcome Host 24th March 2009 at the Novotel Ipswich   Delegate 1     Delegate 2     Delegate 3     Delegate 4     Please enter the names of the delegates who will be attending  Welcome Host Plus 30th September 2008 Beechwood Hotel, North Walsham   Delegate 1     Delegate 2     Delegate 3     Delegate 4     Please enter the names of the delegates who will be attending  Welcome Host Plus 27th February 2009 at Woodlands Manor Hotel, Clapham, Bedfordshire   Delegate 1     Delegate 2     Delegate 3     Delegate 4     Please enter the names of the delegates who will be attending  Welcome Host Plus 2nd March 2009 at County Hotel, Chelmsford   Delegate 1     Delegate 2     Delegate 3     Delegate 4     Please enter the names of the delegates who will be attending  Lead, Motivate and Succeed 9th October 2008 at Imperial Hotel, Great Yarmouth   Delegate 1     Delegate 2     Delegate 3     Delegate 4

Please enter the names of the delegates who will be attending  Lead, Motivate and Succeed 28th January 2009   Delegate 1     Delegate 2     Delegate 3     Delegate 4     Please enter the names of the delegates who will be attending  Welcome All 12th November 2008 at Thorpenss Hotel & Golf Club, Aldeburgh:   Delegate 1     Delegate 2     Delegate 3     Delegate 4     Please enter the names of the delegates who will be attending  Welcome All 5th February 2009 at the Royal Cambridge Hotel, Cambridge   Delegate 1     Delegate 2     Delegate 3     Delegate 4     Please enter the names of the delegates who will be attending  Welcome All 10th February 2009   Delegate 1     Delegate 2     Delegate 3     Delegate 4     Please enter the names of the delegates who will be attending  Dealing with Difficult Situations 31st March 2009 at The Bell Inn, Stilton   Delegate 1     Delegate 2     Delegate 3     Delegate 4     Please enter the names of the delegates who will be attending  Successful Bed & Breakfast 5th February 2009 at Beechwood Hotel, North Walsham   Delegate 1     Delegate 2     Delegate 3     Delegate 4

Do you have any special needs or dietary requirements?		Please contact me with more information on the Welcome to Excellence Courses
Once you have completed the form and submitted your responses you will be taken through to our home page.  We will then confirm your booking and send an invoice within 5 working days.